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• Southampton
• Posted 13th Feb 2012
• 
• Posted by: University of Southampton
• Salary: £12.23 to £14.59 per hour
• Job Type: Temporary
• Address: University of Southampton
  University Road
  Southampton
  SO17 1BJ
  
• Reference: 072811TB
• This job has been viewed 32 times since it was posted.

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Job Description

Temporary Role Duration: Likely to be approx 11 months

Pay: Level 3 £12.23 to £14.59 per hour dependant on experience

The iSolutions department have a temporary requirement for a Service Delivery – Response Team Technician. You will be providing frontline support to the University community by resolving service requests and incidents in line with service level targets, and to expand and develop the skills and techniques necessary to support the diverse range of services provided by iSolutions.

Within the Planning remit of the role you will be advising the Service Delivery Manager on resourcing requirements to ensure service delivery is maintained. Investigate further any common themes and trends of incidents to identify the route cause and recommend solutions. You will be managing the incidents which are referred on by the Service Desk through to resolution or referral to a specialist service, ensuring work entries are recorded in ESS.

The Operational element of the role will involve implementing, configuring and maintaining specialist software tools, applications, equipment and resources. You will also be involved in supporting the use of software tools and applications, through the provision of guidance and training materials as appropriate. You will be able to carry out risk assessments and ensure software has been installed in compliance with safety standards.

The successful individual will provide advice and assistance to customers in obtaining the maximum benefit from the University systems and services, including gathering hardware and software requirements, timely resolution of reported incidents and problems and delivery of support services.

You will have a relevant HNC/A-level/NVQ3 or equivalent, with proven relevant experience of working in an IT support environment as well as experience in analysing and troubleshooting PC, MAC and Linux systems. Experience in the use of Active Directory is also essential. A qualification in Computer Science would be desirable along with experience of using best practice service methadologies such as ITIL.

You will be able to prioritise your own tasks in accordance with the team activities workloads and managers instructions. You will be able to demonstrate your resourcefulness in ensuring workloads are delivered within agreed deadlines. You will have excellent communication and prioritisation skills, and be confident in acting as the first point of contact for a diverse customer base. The ability to contribute in presentations and meetings is also desirable.

If you would like any further information about the Temp Bank, please visit our webpages at www.southampton.ac.uk/tempbank or if you would like more information about the role please contact us on 02380 59 3031.

If you have not been contacted within 7 days of the closing date you have not been successful. We thank you for your time and wish you the best with any future applications.  

Prior to your confirmed registration with the Temp Bank satisfactory references, proof of rights to work in the UK and medical clearance must be obtained

Please refer to the full Job Description for further information.