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IT Service Desk Analyst

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  • Posted By: Future Employment - Southampton
  • Address:
  • Contact:
  • Date Posted: 23rd Sep 2008
  • Salary: £8.00 per hour doe
  • Location: Eastleigh
  • Reference Code:
  • Views Since Posting: 213
  • Full Description:

    Urgently seeking experienced Support desk Analyst for 6 month contract!


    We are currently seeking an experienced Support Dek Analyst to join our well established clients team for 6 months.

    The successful candidate must have;

    •A competent level of hardware / software troubleshooting ability
    •Experience of effectively using call logging software
    •Ability to work sifts and weekends – occasional overtime / overnight stays involved with store visits plus able to spend long periods of time away from home (there is a requirement for the successful candidate to be seconded to the UK)
    •Professional telephone manner and good general communication (written and verbal)
    •Experience of remote diagnostic tools such as – VNC or PC anywhere
    •Ability to deliver project assignments – working on own initiative or as part of a small team to deliver service improvements to Specsavers stores.

    Desirable qualities include:
    •A track record of implementing good ideas (within a Service Desk) to improve customer support.
    •ITIL Foundation certificate holder
    •Knowledge of Linux / Red Hat / MySQL
    •Experience of IT Support in a retail environment


    To find out more about this opportunity please call Future Employment today!

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